Glory Eon

Shipping Policy

Last updated: May 21, 2026

Overview

Thank you for shopping with Glory Eon! We ship worldwide from Australia and pack every order ourselves to make sure it leaves us in perfect condition. This policy explains how we process, dispatch, and deliver your order wherever you are in the world.

For any shipping questions, contact us at gloryeon.help@gmail.com and we will get back to you within 1 to 2 business days.

Order Processing

All orders are packed and dispatched by us personally within 2 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding Australian public holidays.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• During peak periods such as sales, new launches, or holiday seasons, processing times may be slightly longer. We will communicate any significant delays by email.

• Once your order has been dispatched, you will receive a confirmation email with your Australia Post tracking number.

Domestic Shipping (Australia)

We ship to all states and territories within Australia via Australia Post. Estimated delivery timeframes run from the date of dispatch.

Deliveries to regional, rural, or remote areas may take additional time beyond the estimates above. Australia Post tracking is included with all domestic orders.

International Shipping (Worldwide)

We ship internationally to most countries via Australia Post International. Delivery timeframes and costs vary by destination.

International delivery timeframes are estimates only and begin from the date of dispatch. Actual delivery may vary depending on your country's postal service and customs processing times.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, taxes, or import fees charged by your country's government upon arrival. These charges are the sole responsibility of the customer and are not included in our product prices or shipping costs.

Glory Eon has no control over customs processing times or fees. We are unable to predict what charges, if any, may apply in your country. We recommend checking with your local customs authority before placing an order if you are unsure.

Please note that we are legally required to declare the full value of all orders on customs documentation. We are unable to mark packages as gifts or undervalue shipments.

Order Tracking

All orders — domestic and international — are sent with Australia Post tracking. You will receive a tracking number by email once your order has been dispatched. You can track your parcel at auspost.com.au or through the Australia Post app.

Please allow up to 24 hours after dispatch for tracking information to appear in the Australia Post system.

If you have not received your tracking email within 3 business days of placing your order, please check your spam or junk folder first, then contact us at gloryeon.help@gmail.com.

Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order. Glory Eon is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you need to update your address after placing an order, contact us immediately at gloryeon.help@gmail.com. We will do our best to update it, but cannot guarantee changes once an order has been dispatched.

Delays and Circumstances Outside Our Control

While we do everything we can to dispatch promptly, we are not liable for delays caused by:

• Australia Post or destination country postal service delays;

• customs holds or inspections;

• incorrect or incomplete delivery addresses;

• natural disasters, extreme weather, or other force majeure events; or

• peak period backlogs during major sales events or holiday seasons.

International shipments in particular can experience unexpected delays at customs. If your order is significantly delayed, please contact us and we will do our best to assist.

Lost or Damaged Orders

If your order arrives damaged or is declared lost by Australia Post, please contact us at gloryeon.help@gmail.com within 7 days of the expected delivery date. Please include:

• your order number;

• a description of the issue; and

• photos of any damage to the item or packaging.

We will lodge an investigation with Australia Post and work towards a resolution. Depending on the outcome, we may offer a replacement, store credit, or refund in accordance with your rights under the Australian Consumer Law.

Please note that for international orders, once a parcel has left Australia and entered the destination country's postal network, Australia Post's ability to investigate may be limited.

Your Rights Under Australian Consumer Law

Nothing in this Shipping Policy limits or excludes any rights you have as a consumer under the Australian Consumer Law. If your order does not arrive or arrives in an unacceptable condition, you may be entitled to a remedy. Please contact us and we will work with you to resolve the issue.

Contact Us

For any shipping enquiries, please reach out:

• Email: gloryeon.help@gmail.com

• Brand: Glory Eon

We aim to respond to all enquiries within 1 to 2 business days (Monday to Friday, AEST).