Glory Eon

Privacy Policy

Last updated: May 21, 2026

Glory Eon operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Glory Eon is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you. This does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and payment account information, transaction details, and payment confirmation.

• Account information including your username, password, security questions, and preferences.

• Transaction information including items you view, add to cart, wishlist, purchase, return, exchange or cancel, and your past transactions.

• Communications including information you include when contacting our customer support team.

• Device information including your browser type, IP address, and unique identifiers.

• Usage information including how and when you interact with or navigate the Services.

How We Collect Personal Information

We collect personal information from the following sources:

• Directly from you when you create an account, make a purchase, communicate with us, or otherwise provide us with your information.

• Automatically through the Services via your device, cookies, and similar tracking technologies when you visit our website.

• From our service providers and technology partners who collect or process your personal information on our behalf.

• From third-party partners, including advertising and analytics platforms.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving the Services

To process your orders and payments, fulfil and ship your purchases, manage returns and exchanges, maintain your account, send account-related notifications, and create a personalised shopping experience including product recommendations.

Marketing and Advertising

To send marketing communications by email, SMS, or post, and to show you relevant advertisements on our Services or other websites, including based on your browsing and purchase history. You may opt out at any time (see Your Rights and Choices below).

Security and Fraud Prevention

To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent, illegal, or malicious activity.

Customer Communications

To provide customer support and respond to your enquiries.

Legal Compliance

To comply with applicable Australian and international laws, respond to valid legal processes, and enforce our terms and policies.

How We Protect Your Personal Information

We take the security of your personal information seriously and implement reasonable organisational and technical measures to protect it, including:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website.

• PCI-DSS compliant payment processing through Shopify and its payment partners.

• Restricted staff access to personal information on a need-to-know basis.

• Regular review of our data collection, storage, and processing practices.

Please note that no security measures are perfect or impenetrable. We recommend you do not share your account credentials with anyone and avoid using unsecured channels to communicate sensitive information to us.

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Shopify and service providers: We share data with Shopify and with vendors who perform services on our behalf, including payment processing (e.g. Shop Pay, Stripe), cloud storage, data analytics, customer support, order fulfilment, and shipping carriers.

• Marketing and advertising partners: To provide personalised advertising based on your activity on our store and other websites. You can opt out of this use (see Your Rights and Choices).

• At your direction: When you request or consent to disclosure, such as through social media integrations or third-party login tools.

• Corporate transactions: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

• Legal requirements: To comply with applicable laws, court orders, regulatory requests, or to protect our rights and the rights of our customers.

Relationship with Shopify

The Services are hosted by Shopify Inc., based in Canada. Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify.

Shopify may use data from your interactions with our store combined with data from other Shopify merchants and Shopify's own platform. In these cases, Shopify acts as the data controller and is responsible for responding to your requests regarding that data. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

International Data Transfers

We are an Australian business and your personal information is primarily stored and processed in Australia. However, we use service providers whose infrastructure may be located overseas, including:

• United States: Shopify's servers and data infrastructure, and third-party advertising and analytics platforms.

• Canada: Shopify Inc. headquarters.

• Other countries: Shipping partners and fulfilment providers may be located in countries where your orders are shipped.

Where we transfer your personal information overseas, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. This may include contractual arrangements with overseas recipients. By using our Services, you consent to the transfer of your information to these countries.

Data Retention

We retain your personal information for as long as necessary to provide you with the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Children's Privacy

The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it promptly. As of the date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Our inclusion of a link does not imply endorsement of the linked site.

Your Rights and Choices

Subject to exceptions and limitations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.

• Right to Correction: You may request that we correct inaccurate or out-of-date personal information.

• Right to Deletion: You may request that we delete personal information we hold about you, subject to legal obligations.

• Right to Data Portability: You may request a copy of your personal information in a portable format.

• Right to Opt Out of Targeted Advertising: You may opt out of having your personal information used for targeted advertising based on your online activity across different websites. You can exercise this right here: [Insert opt-out link].

• Managing Marketing Communications: You may opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send you non-promotional messages about your account or orders.

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before processing your request. We aim to respond within 30 days. We will not discriminate against you for exercising any of these rights.

You may also designate an authorised agent to make requests on your behalf, provided the agent can demonstrate proof of authorisation and you verify your identity directly with us.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below. We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Post: GPO Box 5218, Sydney NSW 2001

If you are located in the UK or European Economic Area and we process your data in connection with those jurisdictions, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the revised policy on our website and update the "Last updated" date. Where changes are significant, we will provide additional notice such as a banner on our website or an email notification.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact us:

• Email: gloryeon.help@gmail.com

• Brand: Glory Eon

Glory Eon is the data controller for the personal information we collect and process in connection with the Services.